1. Why we collect support information
We collect only the information required to verify your order, understand the product issue you report, and provide after-sales support for your RC vehicle or accessories.
We do not use your support request details for unrelated advertising or profiling activities.
2. Categories of data we process
Support requests may include your name, email address, phone number, country or region, product name, order number, purchase date, preferred contact method, and a description of the issue you report.
If you voluntarily send files or screenshots through customer support, they are processed only to handle your request and to maintain a support record.
3. Legal basis and consent
We process support records to respond to your request, meet legal obligations, and document product support activity.
This support center does not rely on optional analytics or advertising consent choices for its core support experience.
4. Cookies and local storage
This support center may use only the browser storage that is necessary for core support functionality and security.
It does not use optional analytics or advertising tracking storage.
5. Retention and deletion
Support records are retained only for as long as necessary to resolve the request, document product support history, satisfy bookkeeping obligations, or meet product safety requirements.
You may request access, correction, or deletion of your personal data where applicable by law.
6. Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, or request portability of your data.
To exercise these rights, contact our privacy team using the details published on this page. We may request reasonable verification before fulfilling the request.
7. International marketplaces
If your order was placed through Amazon or another marketplace, support information may be cross-checked with the details you provide to validate product ownership and warranty eligibility.
We do not receive your payment card details from the marketplace through this support center.